Our Scope of Practice

EKOFA & its affiliate groups provide non-emergency personal care, holistic wellness services, and care coordination within the practitioner's education, training, certification, and applicable laws.

Our services do not replace emergency medical care, licensed medical treatment, diagnosis, psychotherapy, or legal advice. Healthcare advocacy services are limited to education, communication support, appointment accompaniment, care coordination, and helping clients navigate healthcare systems. EKOFA & affiliates do not make medical decisions or provide medical diagnoses.

Please inform your practitioner of any injuries, surgeries, new diagnoses, pregnancy, medications, or contraindications before each session. We reserve the right to modify or postpone services when it is not appropriate.

Our Committment

Our goal is always to work collaboratively with our clients. Whenever possible, we will seek fair, compassionate, and practical solutions that support both our clients and the sustainability of our practice.

The following policies apply to all Rhythm Home Support, Care Partnerships, and Holistic Care Services unless otherwise specified.

Our Care Guarantee: If we ever need to cancel a scheduled visit, you'll receive your choice of a complimentary 60-minute massage session or care credits added to your monthly Care Balance.

Your Care Balance

At Mothur, we don't bill for home care by the hour. Instead, care is designed around the level of care, consistency, and relationship each client needs. Your Care Balance represents the care reserved for you each month, not a timer that begins the moment we walk through your door.

This approach allows us to focus on what matters most: providing thoughtful, relationship-centered care without turning every visit into a transaction. Some days may require more hands-on support, while others simply call for companionship, advocacy, or a reassuring presence. Our goal is to meet your needs with flexibility, not the clock.

  • Your Care Balance reflects the care reserved exclusively for you based on your service level and individual care plan. Every Mothur home care service is built around our Care Balance system. Rather than charging by the hour.

  • Your Care Balance renews monthly and rolls over for up to 60 days, giving you flexibility as your needs change. Your reserved care can be scheduled through your Client Portal and used for approved services included in your care plan.

    The Care Balance is an exclusive benefit of Care Journeys and Care Partnerships.

  • Your Client Portal makes it easy to:

    • View your Care Balance

    • Schedule and manage visits

    • Review upcoming appointments

    • Access visit summaries and care resources

    • Manage shared or gifted care

General Policies

Privacy & Confidentiality

Your personal information is treated with respect and confidentiality.

Information is collected only to provide safe, personalized care and is maintained in accordance with applicable privacy laws and professional standards.

Payments

Payment is due according to your selected service agreement.

Accepted payment methods and payment schedules will be outlined before services begin.

Late payments may result in paused or discontinued services.

Right to Decline or Discontinue Services

We reserve the right to decline, postpone, modify, or discontinue services when they fall outside our scope of practice, present safety concerns, conflict with our values, or are no longer an appropriate fit.

Whenever possible, appropriate referrals or recommendations will be provided. Each service has a separate cancellation policy and will be reviewed and sent to you before confirming agreement.

Clients are responsible for providing a safe and accessible environment for services. If conditions are determined to be unsafe or inappropriate, we reserve the right to postpone or discontinue services.

Our Philosophy

EKOFA is committed to providing thoughtful, relationship-centered care rooted in mindfulness, matriarchal traditions, ancestral wisdom, and therapeutic healing. We believe meaningful care is built through trust, collaboration, and respect—for our clients, our practitioners, and the communities we serve.

Holistic Wellness Services

Booking & Payment

  • Appointments are confirmed once payment and required forms have been received.

  • Services are available by appointment only.

Rescheduling & Cancellations

We understand that schedules change.

  • Appointments canceled or rescheduled with at least 12 hours' notice may be rescheduled based on availability.

  • Appointments canceled with less than 12 hours' notice may be charged a $50 fee.

  • Clients who repeatedly miss appointments or cancel with little notice may have future booking privileges limited.

  • Clients experiencing a serious illness, hospitalization, family emergency, military deployment, relocation, or another significant life event may request an Emergency Review for refunds or late cancellation.

  • If we cancel, the client is rewarded 1 complimentary session.

Home Care Commitments

  • Care Partnerships are designed as long-term, relationship-centered care and require a 12-month commitment, beginning with a 4-month trial period. This intentional foundation allows us to build trust, establish meaningful routines, and create the continuity of care needed to provide the highest quality support for you and your loved ones.

  • Care Journey Sessions must be completed within 6 months of purchase. Only 1 Care Journey per member person or individual household member.

  • Complex and family care/multi-person care is provided in Care Partnerships.

Cancellation

  • Clients may end their Care Partnership at any time by providing 30 days' written notice.

If the partnership is ended before the initial four-month commitment is fulfilled, the client is responsible for completing the remaining commitment or paying an agreed-upon early termination fee as outlined in the Care Agreement.

  • Clients may end their Care Journey at any time by providing 15 days' written notice. To receive a 20% refund. After 15 days services are non-refundable.

  • Client may cancel or reschedule all care sessions with at least 12 hours' notice; rescheduling is based on availability. Individual Care Session Late Cancellation is a $50 fee.

During your scheduled Rhythm Check-Ins, we can review your care schedule, level of support, and wellness plan. Clients may increase or decrease their recurring Care Sessions, subject to availability and the terms of their Care Agreement.

Pausing Care

Need to travel or take a break?

Partnerships or Journeys may be paused for a limited period with advance notice, subject to availability and your Care Agreement.