Client Policies & Agreements

This page outlines the policies and expectations for working together. These guidelines are in place to ensure clarity, consistency, and a supportive care experience for all clients.

Full policies are shared prior to the start of services and must be reviewed and signed before confirming care.

Initiation + Intake

All services begin with an initial consultation, intake, initiation.

Home Care/ Support
After or virtual consultation, we begin with a paid, in-person meeting and trial care session (1–2 hours), known as the Initiation. This allows us to understand your needs, experience our care approach, and ensure alignment.

If we are the right fit, a personalized care plan will be created and services will begin within 1–3 weeks.

The Initiation session is paid in full at the time of booking.

Massage & Herbal Wellness
An intake is completed at your first session or prior to your appointment. This allows us to understand your needs and tailor your session accordingly.

Payment Structure

Mothur is a private-pay care service and does not accept insurance at this time.

Rates are finalized following your consultation. Services are offered through hourly sessions or structured care plans, with limited drop-in offerings.

Payments are processed on a weekly or monthly basis, depending on your selected service.

Deposits

Deposits are required to secure services and ensure scheduling commitment.

Home Care
A deposit is required prior to the start of services:

  • $150 for short-term care (1-4 weeks of care)

  • $200 for ongoing/long-term care (Monthly/continued Care)

This deposit:

  • Secures your place in the schedule

  • Covers onboarding and administrative time

  • Is applied to your final week of care or cancel sessions when proper notice is given

If services are ended early or sessions are missed without proper notice, the deposit may be used to cover scheduled time or associated costs.

Massage & Herbal Wellness
A $20 booking deposit is required to secure your appointment. This deposit is applied toward your total service cost.

Deposits are refundable with at least 24 hours’ notice.

Payment Methods

We accept the following forms of payment:

  • Credit Cards (Visa, MasterCard, American Express, Discover)

  • Direct Debit (automatic withdrawal from a checking account)

Payments must be made according to the agreed-upon schedule to maintain services.

Scheduling & Availability

Services are scheduled in advance based on availability and the agreed care plan.

Consistent scheduling is encouraged for ongoing care to maintain continuity and quality of support.

Cancellations & Rescheduling

We require a minimum of 24 hours’ notice for cancellations or rescheduling.

  • Cancellations made with less than 24 hours’ notice may be subject to a fee

  • Same-day cancellations and no-shows may be charged in full

This policy ensures respect for time, scheduling integrity, and availability for other clients.

Scope of Services

Services are supportive and non-medical in nature unless otherwise specified within professional scope and credentials.

Support may include:

  • Assistance with daily living activities

  • Companionship and emotional support

  • Parental and household support

  • Wellness-focused care and presence-based support

  • Massage and body-based relaxation services

  • Herbal wellness support and education

Services do not replace medical care, diagnosis, or treatment.

Professional Boundaries

Care is provided within a structured, respectful, and professional environment.

We reserve the right to pause or discontinue services if:

  • Boundaries are not respected

  • The scope of care exceeds what can be safely provided

  • Alignment is no longer present

Referrals may be provided when appropriate.

Alignment & Continuation of Care

Care is collaborative and based on communication, consistency, and mutual respect.

If at any time services are no longer the best fit, we will support a transition when possible.